Our commitment to your privacy

1. Who We Are (Identity of the Data Controller)

Tychron Corporation operates globally, the primary data controller responsible for processing personal data is:

For questions or to exercise your rights, please contact our regulatory department.

2. Information Tychron Collects

We may collect and process the following categories of personal data:

1. Customer Representative Data: Includes names, contact details, IP addresses, physical addresses, company names, payment information, and any data required to manage customer accounts and services.
2. User Data: Information related to service usage, such as call logs, duration, calling party details, and service interaction data (e.g., call quality, records of monitored calls).
3. Website Visitor Data: Automatically captured data, including IP addresses, session logs, and usage patterns, collected through cookies and similar technologies to improve website performance.
4. Prospective Customer Data: Information such as contact details and service inquiries.
5. Inquiry Data: Personal data provided when contacting Tychron for customer support or other inquiries.
6. Campaign and Compliance Submission Data: Content submitted to Tychron's registration and compliance tooling (including the 10DLC Design Studios), such as campaign details, brand information, website addresses, message samples, and uploaded screenshots or documents, together with the results generated from them.
7. Consent Event Data Processed for Customers: Consumer opt-in and opt-out records that Tychron receives, stores, or processes on behalf of a customer's messaging program. For this data, the customer operating the messaging program is the data controller and Tychron acts as a processor on the customer's behalf.

3. How Tychron Uses Personal Data

Tychron processes personal data in accordance with applicable laws for the following purposes:

1. Service Provision: To provide, maintain, and improve our products and services, manage accounts, process applications, and fulfill contracts.
2. Customer Support: To respond to inquiries, provide after-sales support, and enhance service quality.
3. Marketing and Communications: With consent or as legally permitted, Tychron may send marketing communications. You may opt out at any time via the unsubscribe link.
4. Analytics and Improvement: We use personal data for performance monitoring, website traffic analysis, and service improvement.
5. Compliance with Legal Obligations: We process data to comply with regulatory requirements, such as responding to law enforcement requests.

4. Legal Basis for Processing

Tychron processes personal data on the following legal grounds, as applicable:

• Contractual Necessity: To fulfill our contractual obligations to customers and users.
• Legitimate Interests: For fraud prevention, service improvement, and other business needs, balanced against individuals’ rights.
• Consent: For marketing communications and certain types of cookies.
• Legal Obligation: To comply with laws such as tax obligations or regulatory reporting.

4.1 Processing of Service Data (Data about our Customers’ Customers)

Tychron may process personal data related to the end recipients of communications (referred to as “Service Data”) when providing electronic communications services.

Service Data is a subcategory of personal data related to the communications that flow through our platform.

This data may include routing and message data as well as metadata and technical information necessary for communication services.

Our processing of Service Data is performed in accordance with applicable legal obligations and best practices, and includes the following activities:

Tychron uses automated systems, including artificial intelligence, to scan and analyze customer messaging traffic — including SMS, MMS, and RCS message content and associated metadata on channels that are not end-to-end encrypted — to detect and prevent fraud, spam, scams, phishing, malware, illicit content, and other violations of law, carrier and industry requirements, or Tychron's Acceptable Use Policy.

This automated decision-making is subject to human oversight / verification as required by applicable legal standards in various jurisdictions, and content processed for these purposes is retained in accordance with the periods described in the table above.

We ensure that our systems are compliant with legal obligations and industry best practices.

5. Cookie Policy

Tychron uses cookies and similar technologies to enhance the user experience on our website.

These cookies may include:

• Essential Cookies: Necessary for basic website functionality and security.
• Statistics Cookies: Collect anonymized data for website analytics.
• Marketing Cookies: Used to personalize ads and track their performance.
• Functional Cookies: Enable non-essential functionalities, such as embedded videos.
• Preferences Cookies: Store user preferences like language settings.

You can manage cookies through browser settings or via the “Privacy & Cookie Settings” tab on our website. Disabling cookies may affect your browsing experience.

6. Sharing of Personal Data

Tychron does not sell personal data. However, we may share personal data in the following circumstances:

1. Tychron Entities: To ensure business continuity and for service provision across global operations.
2. Service Providers: Third parties who process data on our behalf (e.g., payment processors, IT services).
3. Automated Processing and AI Infrastructure Providers: Campaign and compliance submissions are analyzed by automated systems that include third-party artificial-intelligence infrastructure operated for Tychron under contract. Tychron's platform configuration excludes submitted content from use in training publicly available AI models. Submitted content and generated results are retained as run records for quality assurance, compliance evidence, and audit purposes, and are handled in accordance with our agreement with the customer.
4. Telecommunications Providers: To support the delivery of our services.
5. Regulatory Authorities: When required by law or legal proceedings.
6. Business Transfers: In the event of a merger, acquisition, or restructuring, personal data may be transferred as part of the transaction.

Text messaging opt-in data. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties for marketing or promotional purposes. We may share such data only with vendors that assist us in delivering text messages — such as platform providers, phone carriers, and other vendors involved in message delivery — and only for that purpose.

7. International Data Transfers

Tychron may transfer personal data to locations outside your country of residence, including countries outside the European Economic Area (EEA).

We ensure that appropriate safeguards, such as standard contractual clauses, are in place for such transfers.

8. Data Retention

Tychron retains personal data only for as long as necessary for the purposes for which it was collected, or as required by law. Examples include:

• Call / Messaging / API Data Records: Retained for up to six months for regulatory compliance.
• Customer Account Data: Retained while the account is active and for 24 months after closure.
• Invoices: Retained for seven years for tax and legal purposes.
• Compliance Tooling Run Records: Submissions to and results from Tychron's registration and compliance tooling are retained for quality assurance, compliance evidence, and audit purposes in accordance with the applicable customer agreement.
• Consent Event Records Processed for Customers: Retained on the customer's behalf per the applicable agreement. Customers remain responsible for exporting and retaining their own consent evidence (CTIA guidelines require keeping opt-in and opt-out records from opt-in until at least six months after opt-out; Tychron recommends four years after the last message).

8.1 Customer Proprietary Network Information (CPNI)

As a provider of telecommunications services, Tychron collects and maintains Customer Proprietary Network Information (CPNI) — such as call detail records, service configuration, and usage data — in the course of providing service. CPNI is protected under Section 222 of the Communications Act (47 U.S.C. § 222) and FCC rules.

Tychron does not use or permit access to CPNI to market services outside of the total service approach specified in 47 C.F.R. § 64.2005, and does not sell CPNI. Internal access to CPNI is restricted on a need-to-know basis, and customer-side access controls let account administrators limit which of their users can view sensitive data. Disclosure of call detail requires customer authentication that does not rely on readily available biographical or account information. Tychron maintains breach-notification procedures consistent with FCC rules and files the annual officer's CPNI compliance certification required by 47 C.F.R. § 64.2009(e). Questions about CPNI may be directed to [email protected].

9. Your Privacy Rights

Depending on your location, you may have the following rights under data protection laws:

1. Right to Access: Request a copy of your personal data.
2. Right to Rectification: Request the correction of inaccurate or incomplete data.
3. Right to Erasure: Request the deletion of your data under certain conditions.
4. Right to Restriction: Request restricted processing of your data in certain cases.
5. Right to Object: Object to processing based on legitimate interests or direct marketing.
6. Right to Data Portability: Request transfer of your data in a portable format if technically feasible.
7. Right to Withdraw Consent: Withdraw consent for data processing at any time.
8. Right to Lodge a Complaint: File a complaint with a data protection authority.

To exercise these rights, contact our regulatory department at [email protected].

10. Marketing Opt-Out Options

We may notify our customers of new products, announcements, upgrades, and updates.

Users may opt-out of receiving these future promotional mailings by clicking the ‘unsubscribe’ link at the bottom of the mailings.

Tychron reserves the right to send users emails related to business practices and systems operations, such as outage notifications and quota warnings, even if the user has opted out of promotional mailings

Telemarketing and Text Messages: You consent to receive business practices and systems operations SMS/MMS messages to the telephone number(s) that you provided to us. Our short code is 20212; We may also send you messages via our Toll-Free number (+18448924766) if short code reach is not available to your provider. Message frequency varies.

Consumers may opt out of receiving text messages by sending or replying “STOP”, “END” or “QUIT” to any SMS message they receive.

Consumers may also reply with “HELP”, contact our support team, or call +18448924766 for assistance.

Message and Data rates may apply to any text/SMS/MMS communication.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

11. Provision of Unsolicited Information

Any unsolicited feedback, suggestions, or materials submitted to Tychron will be considered non-confidential.

Tychron reserves the right to use such information for any purpose, including commercial purposes, without restriction.

12. Updates to This Privacy Policy

Tychron may update this Privacy Policy to reflect changes in our practices or legal obligations.

Updates will be posted on our website at https://www.tychron.com/company/privacy-policy/.

Continued use of our services following changes signifies acceptance of the updated policy.